Complete Mobile Solution Provider

Every service we offer is designed to make your RF-SMART project—and your company—more successful. In addition to the convenience of one stop shopping, our services are provided by experienced, well-trained professionals whose primary objective is your complete satisfaction.

Implementation Services

Having implemented RF-SMART at more than 1,500 locations, our methodology is proven and effective. We start with your objectives, business processes and Dynamics AX installation and deliver RF-SMART with a flexible implementation plan that fits different timelines and budgets.

RF-SMART Training

Our training programs impart the knowledge needed to make the most out of your ownership experience. For customers and partners, our Standard Training is available in three convenient ways:

• Training in our Jacksonville Lab
• Training at your facility
• Training On Demand

Warehouse & Logistics Consulting

We can provide a thorough a review of your warehouse and distribution operations and make recommendations to help you keep your operations lean and effective:

• Physical warehouse layout, space utilization and storage/racking recommendations
• Warehouse process flows for receiving, picking and shipping to eliminate bottlenecks
• Inventory control and counting strategies
• Order volume and cycle time analysis
• Labor productivity tracking and standards development for
  continuous improvement
• Identify and measure warehouse metrics

Customer Support & Help Desk

Because post-implementation support comprises 95% of the ownership experience, we have invested in the people, processes and technology required to maintain customer satisfaction over the long run.

Our Support processes include Issue Resolution and Escalation procedures as well as Post-Resolution Follow-up to ensure that our remedy met your expectations. For customers who completed the Post-Resolution Follow-up survey in 2009 and 2010, 36% were satisfied with the resolution and 64% were very satisfied.

Mobile Hardware Sales & Service

ICS sources, sells, configures, delivers and supports every major brand of data collection and mobile hardware, from Intermec, Psion-Teklogix, LXE and Motorola to Datamax, HHP and Zebra.

As a top-tier partner with leading manufacturers, we offer great pricing along with a wealth of related hardware services that ensure your complete satisfaction:

• Product recommendations & sales
• Hardware configuration & set-up
• Device training
• Wireless (RF) infrastructure installation
• Device upgrades & trade-ins
• Hardware media & supplies
• Maintenance agreement management